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Refunds

If you have made an error or wish to cancel or refund your Gift Voucher purchase, you will need to contact the store where you have made the purchase. They and only they will be able to handle any details regarding the purchase.

Support

If you have a question or a problem with your Voucher Connect account, please email us and we will do our best to get back to you within 12 hours, but are usually much more responsive than this.  Our support team can help you with setting up your store, integrating it into your website, connecting Stripe accounts etc.

Accounts

If you have a question or a problem regarding any accounting or billing please email our accounts team who will respond as soon as possible. If it is payment related, and you are a Stripe customer, please log in to your Stripe Dashboard