Your Questions. Answered.

Questions Answered

Frequently Asked Questions

How quickly do I get paid for vouchers sold?

We’ve partnered with the global payment provider Stripe. Once your stripe account is connected, you will receive your payouts every 2-3 days and can log in to your Stripe account at any time to view all of your transactions, as well as process refunds directly, and also track the status of payouts.

What are your fees and charges?

Voucher Connect works on a commission fee of 3.6% plus Stripe fees, typically 1.4%, of the voucher sale, and then a small processing fee charged to the customer based on how much they are spending ($/€/£ 1 for vouchers up to the value of $/€/£ 99.99 and $/€/£ 1.95 thereafter).

Can I customise the look and feel of the gift voucher?

Yes, you can upload as many templates as you wish or use our ``starter`` templates! Through our advanced template engine, you can also upload a custom designed voucher template at either store or product level.

Can I import vouchers sold via our previous platform?

Yes, we support an import of any information relating to vouchers sold via your previous provider or from your manually tracked voucher sales. Our support team are on hand to assist you with this import.

Is there reporting for my accounts department?

We know the accountants can be a stickler for reports so through our voucher management dashboard you can download reports on sales or redemptions at any time.

Can you integrate with my website ?

We integrate with all major platforms and are on hand to either guide you through the integration process or provide our support team with your login details so we can take care of it for you.

For more questions, please contact

hello@voucherconnect.com