Voucher Connect Privacy Policy

Last Updated: 20/03/2023

Welcome to Voucher Connect! We are a software business that provides cutting-edge solutions for businesses in the hospitality sector to sell gift cards both online and on-premise. At Voucher Connect, we are committed to protecting your privacy and handling your data with transparency. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, and products, in compliance with the European Union’s General Data Protection Regulation (GDPR).

Please read this Privacy Policy carefully before using our website or our services. By accessing or using our website, you acknowledge and agree to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our website or services.

Information We Collect
We collect personal information to provide you with a better experience on our website and to improve our services. The types of information we collect include:

A. Personal Information: We collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and address when you create an account, request information, or purchase a gift card.

B. Usage Data: We automatically collect information about how you interact with our website and services, including the pages you visit, the time you spend on our site, and the type of device you are using.

C. Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your preferences and to enhance your experience on our website.

Legal Basis for Processing
We process your personal information based on one or more of the following legal bases:

A. Consent: When you provide us with your consent to process your data for specific purposes, such as sending you marketing communications.

B. Contractual Necessity: When processing is necessary to fulfill our contractual obligations with you, such as providing our services and products.

C. Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, such as improving our website, services, and products.

D. Legal Obligations: When processing is necessary to comply with applicable laws and regulations.

How We Use Your Information
We use your personal information for the following purposes:

A. To provide and maintain our website, services, and products.
B. To process transactions and send you transaction-related communications.
C. To respond to your inquiries and provide customer support.
D. To analyze usage patterns and improve our website, services, and products.
E. To send you marketing communications, if you have opted-in to receive them.
F. To comply with legal obligations and protect our rights and interests.

Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third parties in the following situations:

A. Service Providers: We may share your information with third-party service providers that help us operate our business, such as payment processors, web hosting providers, and email marketing services.

B. Business Transfers: In the event of a merger, acquisition, or sale of our business, we may transfer your personal information to the new owner.

C. Legal Requirements: We may disclose your information if required by law or in response to a legal request.

Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it or to comply with legal, regulatory, or internal policy requirements. We will delete or anonymize your personal information when it