Voucher Connect Privacy Policy

Last Updated: 20/03/2023

Welcome to Voucher Connect! We are a software business that provides cutting-edge solutions for businesses in the hospitality sector to sell gift cards both online and on-premise. At Voucher Connect, we are committed to protecting your privacy and handling your data with transparency. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, and products, in compliance with the European Union’s General Data Protection Regulation (GDPR).

Please read this Privacy Policy carefully before using our website or our services. By accessing or using our website, you acknowledge and agree to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our website or services.

Information We Collect
We collect personal information to provide you with a better experience on our website and to improve our services. The types of information we collect include:

A. Personal Information: We collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and address when you create an account, request information, or purchase a gift card.

B. Usage Data: We automatically collect information about how you interact with our website and services, including the pages you visit, the time you spend on our site, and the type of device you are using.

C. Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your preferences and to enhance your experience on our website.

Legal Basis for Processing
We process your personal information based on one or more of the following legal bases:

A. Consent: When you provide us with your consent to process your data for specific purposes, such as sending you marketing communications.

B. Contractual Necessity: When processing is necessary to fulfill our contractual obligations with you, such as providing our services and products.

C. Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, such as improving our website, services, and products.

D. Legal Obligations: When processing is necessary to comply with applicable laws and regulations.

How We Use Your Information
We use your personal information for the following purposes:

A. To provide and maintain our website, services, and products.
B. To process transactions and send you transaction-related communications.
C. To respond to your inquiries and provide customer support.
D. To analyze usage patterns and improve our website, services, and products.
E. To send you marketing communications, if you have opted-in to receive them.
F. To comply with legal obligations and protect our rights and interests.

Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third parties in the following situations:

A. Service Providers: We may share your information with third-party service providers that help us operate our business, such as payment processors, web hosting providers, and email marketing services.

B. Business Transfers: In the event of a merger, acquisition, or sale of our business, we may transfer your personal information to the new owner.

C. Legal Requirements: We may disclose your information if required by law or in response to a legal request.

Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it or to comply with legal, regulatory, or internal policy requirements. We will delete or anonymize your personal information when it

is no longer required for these purposes.

Your Rights

Under the General Data Protection Regulation (GDPR), you have certain rights concerning your personal information:

A. Access: You have the right to request a copy of the personal information we hold about you.

B. Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.

C. Erasure: You have the right to request that we delete your personal information when it’s no longer necessary for us to keep it.

D. Restriction: You can request a limitation on the processing of your personal information in certain circumstances.

E. Portability: You have the right to request that we transfer your personal information to you or another service provider in a structured, commonly-used, machine-readable format.

F. Objection: You can object to our processing of your personal information based on our legitimate interests. We will then stop processing your information unless we can demonstrate compelling legitimate grounds for the processing that override your interests and rights, or if the processing is for the establishment, exercise, or defense of legal claims.

G. Withdrawal of Consent: If you have given us consent to process your personal information, you have the right to withdraw that consent at any time. However, this won’t affect any processing we’ve already carried out based on your initial consent.

If you wish to exercise any of these rights, please contact our Data Protection Officer at DPO@voucherconnect.com. We will respond to your request within one month of receiving it. If the request is complex or if we receive a large number of requests, we may extend this period by two additional months, but we will inform you of any such extension within one month of receiving your request.

Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy only applies to our website and services, and we are not responsible for the privacy practices or the content of third-party websites. We encourage you to read the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. When we make changes, we will update the “Last Updated” date at the beginning of this policy. We encourage you to review this policy periodically to stay informed about our privacy practices.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Voucher Connect

20 Upper Fitzwilliam Street,

Dublin 2, D02NA47,

Ireland