Shop with confidence with Voucher Connect.

Restaurants, hotels, shops, spas and all sorts of other businesses around the globe have partnered with Voucher Connect to provide a simple, easy to use platform for consumers to purchase instantly-accessible gift vouchers and special offers directly from the business’ own website.


How do your Customers buy a Voucher?

Step 1. Go to your Website

The first step is for your customer to visit your own website. Here they will find a ‘Gift Vouchers’ link / button on a prominent position on your home page. This will discreetly bring them to the Voucher Connect sales platform at the ‘backend’ of your website.


2. Selecting the Gift Voucher Product

Most stores offer a monetary gift voucher option, as well as specific product options, and then others will also offer great special offers that you can buy online in the form of a voucher.

We’ve worked hard to make the shopping experience as simple to use as possible, no matter what device you’re using. The customer will select the product or voucher value that they want, choose how many vouchers they want to buy (handy when buying for groups) and then will select their preferred delivery method. After filling in some details about who is receiving the voucher etc, we also give them the opportunity to write a personalised greeting that will appear in the voucher.


Step 3. Making The Payment

Now they have selected their preferred voucher options and they just need to make the final purchase.

They will be guided to the Credit Card processing facility on our website. They enter their card details and confirm agreement with our terms and conditions and they’re done!

Once a voucher is purchased a number of things happen. The customer will be able to download a PDF printable voucher with a unique code that represents the voucher value. This code is unique and coincides with both the transaction and your store. These codes can not be generated independently.

Voucher Connect and Security

lockWe take security very seriously. We employ 256bit SSL encryption throughout the site and are fully PCI compliant. Every voucher code is unique and is generated at the time of purchase. The eCommerce Shop element and credit card transactions also take place within a secure environment. Credit Card details are processed by our partners Stripe and RealEx Payments and are never held on our servers.

When the purchase transaction is complete  the customer will receive an email with details of their purchase as well as their receipt. This transaction is recorded and your store is also notified of the purchase. If the customer has selected Email Delivery we will send an email on their behalf to the intended recipient.

If the customer has made an error or wishes to cancel or refund the purchase they will need to contact your store and not voucher connect. you and only you will be able to handle any details regarding the purchase. 

 

Voucher Connect do not have any influence on credit card transactions. We can not support nor counter claims of failed transactions due to invalid card numbers, insufficient funds or multiple transactions due to customer error on our site. We only validate transactions based on the server response given to us by our merchant partners.


Step 4. ‘Spending’ the Voucher

If a Customer has received a Voucher Connect voucher as a gift and wishes to use it, then you will need the Unique Voucher Code. This code is clearly printed on the voucher PDF/email.

We recommend That Customers inform the store of their voucher and the unique voucher code before commencing the transaction. With this code you as the business can validate the value of the voucher using the Voucher Connect Dashboard. Here you can view details of when the voucher was purchased, who purchased it and the remaining balance.