How to redeem a voucher
It’s easy to redeem a voucher. Let’s see how it works.
We have put together a handy guide to make the voucher redemption process as smooth as possible for you and your staff.
Upon a purchase of a voucher, a unique identifier (voucher code) is created.
When a customer wants to redeem their voucher, they may present a gift card, printed voucher, or might present the voucher email from their phone.
You can use the Voucher Connect mobile app to quickly scan and redeem the voucher, using the QR code on the voucher.
Alternatively, you can input the voucher code into the voucher connect dashboard to redeem the voucher.
The Voucher Connect mobile app makes it very easy for any member of staff to scan and redeem a presented voucher. The Voucher Connect app is available on iOS and Android – just search in the App Store or Play Store for Voucher Connect.
Ensure your staff have their own Voucher Connect accounts so that they can log in to the app, and so that you can keep track of who is redeeming which voucher.
How to redeem a Voucher with the mobile app:
- Use your Voucher Connect user account to log in to the app.
- On the Redeem page, select Scan. This will activate mobile’s camera for QR code scanning. You can also manually input the Voucher Code.
- You will then be presented with the remaining balance left on the voucher.
- Enter the redemption amount and press redeem.
PS: The customer can redeem the voucher partially many times until the value hits zero, or if partial redemption is disabled on your product, the voucher can only be redeemed once in full.
How to redeem a voucher using the dashboard
- On your desktop, log in to your Voucher Connect account. This will bring you to your store’s dashboard.
- On the upper left side of the page there is a field for inputting the Voucher Code.
- After inputting the voucher code, select Check.
- The remaining balance left on the voucher will then be visible and (if partial redemption is enabled) the customer’s desired amount of the voucher can be redeemed.
Finally, we recommend entering the voucher code into your Point of Sale for your end of day report.
We hope this helps. If you run through any issues, don’t hesitate to contact us and one of our team will help you through it.